Want to make a return? No problem! You can do so just by following the guidelines below.
1. You are liable on a full refund through the online store
(Both International & National Returns).
Refund is valid for:
- All orders within Greece & Cyprus
- All international orders
Your package inside should contain:
- The returning product (labels and tags attached).
- The special return form enclosed in the first parcel received, filled with the required information. We will refund the price you paid for your item, including sale items back to your original payment method (shipping costs are excluded from the refund).
- Attach your receipt.
To return your product please mind the following:
- The returning product(s) must be in excellent condition with all labels and tags attached
- The packaging must be firm, for prevention of any possible transportation damage
- Shipments via ACS courier service are free of chargefor all domestic returns.
- The above charges apply ONLY for returns through ACS courier services. For other courier services you are responsible of paying the full cost/charge of your return and DRESS2UNDRESS has no liability upon that.
- All orders from Cyprus may be returned via ACS courier or any other local courier service. The cost of a return is payable by you.
- International customers may return the product(s) through their local post office.
- We need to know the order number that your return related to, so please make sure that your returns form is filled out and included in your returns parcel.
- Where possible, make sure you get proof of postage from your Post Office and keep it safe until your return has been completed. If you're not able to get proof of postage, we recommend that you make a note of the date that you return your parcel.
- It can then take up to 10 working days for the funds to appear back in your account, depending on your bank or card issuer.
*International customers are liable only for the Refund option. However, if you would like a different size or color, please return your unwanted item and place a new order.
2. You can also make changes to the same or another product through our online store
(Returns within Greece & Cyprus only)
Make your changes online by sending your parcel back to the company. Your package inside should contain:
- The returning product (labels and tags attached)
- The return form enclosed, filled with the required information
- your receipt
To save your exchange product, you must make a new order following the same procedure as when placing a normal order, selecting ''Cash upon Delivery'' as the payment method while in the ''Comment'' section write the word ''Change''. Please note that the final payable amount will not show automatically, as it changes when the order & return is processed by the accounting department.
Also be reminded that:
- Returns are accepted within 14 days from the day you received the product. It is necessary that the product is in excellent condition with its tags on, the receipt of the order and the special return form enclosed.
- The refund process usually takes 5-6 working days, from the day we receive the return. This is because all returns must get through quality control before arriving at the refund department. In case the product is found faulty, the customer will be contactedand the refund or change will not be possible.