Of course you don’t have to! You can always place an order as a guest. But if you do register in our website you will not have to fill in every single time your personal information and you will be the first to know about our incredible offers.
Don’t worry! You can change your password and enter a new one easily! Click Forgot your password? after completing the email with which you created your account, a link will be send to your e-mail. Tab in the link and you will be asked to change your password!
DRESS2UNDRESS gives you the ability to return a product within 14 working days of receiving it by filling in the special return form you will find in the package of your order. If you need to return a product, you can use the following options:
Crediting of account:
The account you created on our online store will be credited with an amount equal in value to the product you returned so that it can be used for another purchase. Credit will be activated when we receive your returned order and you will be notified via e-mail. (Please select the Credit option from the special 'Return Form'). This method applies only for Greece and Cyprus.For international customers you should return the product back to us and place a new order.
Refund of money:
Refund of money shall be made within a period of 14 working days from the date we receive your returned order by crediting the credit card or Paypal account you used for payment or the bank account you will specify in the return form. (Please select the Refund of money option from the special 'Return Form')
As a necessary condition, the product shall be in its initial package and in the same perfect condition in which you received it, together with the relevant payment receipt, including the product’s special signs (tags). For hygiene reasons, our company shall not accept return of certain items such as swimming suits, and earrings. All products returned to the DRESS2UNDRESS’S storage room undergo through extended quality control. Returns are accepted exclusively at the company's head office located at: DRESS2UNDRESS,Κ.Palama 28, Nea Chalkidona, 14232 Also be reminded that:
To complete the return or exchange, all products should be in excellent condition and in no other state beyond their original. We will not accept products should the tag be removed. Refunds require a period of 2-3 working days, starting once the returned good/s have been delivered back to the e-shop.This is because all returns must get through quality control before arriving at the refund department. In case the product is found faulty, the customer will be contacted and the refund or change will not be possible.
For more information go to RETURN POLICY
To save your exchange product, you must make a new order following the same procedure as when placing a normal order, selecting ''Cash upon Delivery'' as the payment method while in the ''Comment'' section write the word ''Change''. Please note that the final payable amount will not show automatically, as it changes when the order & return is processed by the accounting department.
Of course you can! You can simply subscribed to our newsletter so you would be the first to know about our special offers, hot trends, fashion news and more surprises. For your registration complete your e-mail at the newsletter field.
Once logged in, in the bellow section of our site click on the link my account From there you can make the desired changes to your information. If you are not a registered customer and you already had placed an order which is in process you can either send us an email at [email protected] with your contact details or you can call us at 210.2515800
If you placed your order through our e-shop, you will automatically informed via e-mail for available updates. If you placed your order via telephone, or e-mail you can contact our Customer Services Department at 210.2515 800 and receive an update.
All our products pass through strict quality controls. However, if you encounter a problem, please contact the Customer Service Department of our e-shop Monday to Friday 210.2515 800 or e-mail [email protected]dress.com and will inform you of any action needed. More informations about returns go to RETURN POLICY
Your order will be delivered within 1-3 working days, deliveries in islands are carried out within a period of 2-4 working days, for more distanced areas deliveries might take 3-5 working days. Delivery to Cyprus is carried out within 1-3 working days. More informations about delivery time go to SHIPPING METHODS
Your order you can be paid in four ways. Description of payment methods can find in the corresponding section PAYMENT METHODS
All our items are sent exclusively via ACS company. Shipping cost for orders within Greece is 4€ and in cases that payment method is cash on delivery is plus 1€.For Cyprus are 15€ and the parcel comes via ACS courier. Worldwide shipping cost differs accordingly the destination country. In case you would like to use another courier company responsible of paying the full cost/charge of shipment is you. In case you choose for your delivery any other courier company except ACS or DHL you must prepaid your order. More informations about delivery time go to SHIPPING METHODS
If you want to join our team then you have to send us your CV to [email protected] Possible vacancies can be found in the career section located in the footer of the e-shop.
We ship worldwide so you can place an order from anywhere in the world. For further information see SHIPPING METHODS